Return Policy

Welcome to diyyarn.com. We want you to be fully satisfied with your purchase. Please review our refund policy below.

1. Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be in the original packaging
  • Proof of purchase (order number or receipt) is required

Non-returnable items:

  • Customized or personalized products
  • Gift cards
  • Clearance or final sale items

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 3–7 business days
  • The amount will be automatically applied to your original payment method

Please note:

  • Original shipping costs are non-refundable
  • If the return is due to customer reasons (e.g., wrong item selected), return shipping costs are the buyer’s responsibility

3. Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping
  • Incorrect items received

If you need an exchange, please contact us at:
📧 [email protected]

4. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company (processing time may vary)
  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at:
📧 [email protected]

5. Return Shipping

To initiate a return, please contact us first for the return address.

Important notes:

  • Do not send items back without contacting us
  • We recommend using a trackable shipping service
  • We are not responsible for lost return shipments

6. Order Cancellation

Orders can be canceled within 12 hours of purchase.

After this time:

  • Orders may already be processed or shipped
  • Cancellation requests may not be accepted

7. Product Disclaimer

Due to the nature of yarn products:

  • Color Variation:
    Actual product colors may vary slightly due to lighting and screen settings
  • Batch Differences:
    Slight variations in texture or dye lots may occur between batches

These are not considered defects.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: [email protected]
🌐 Website: https://diyyarn.com