Need to request a return, report a damaged item, or ask about a refund? Here is how to contact DiyYarn and prepare the details we need.
How to Request a Return or Resolution
- Contact Customer Support
Use our Contact Us page and share your order number, contact email, and the reason for your request.
- Explain the Issue
Identify the item, quantity, and condition. Add clear product and packaging photos if the item is damaged or incorrect.
- Wait for Instructions
Our team will review your request against the applicable policy and provide instructions if a return or other solution is available.
- Keep Your Documentation
Save your correspondence and any shipment receipt or tracking record for a return authorized by our team.
Return Eligibility & Timing
Return request window: [CONFIRM: number of days after delivery and any relevant legal withdrawal period].
Eligible item condition: [CONFIRM: unopened/unused/packaging conditions and treatment of yarn, patterns, kits, tools and defective products].
Return postage: [CONFIRM: who pays return shipping for a change of mind, wrong item or defective item].
Non-returnable items: [CONFIRM: exceptions only where permitted by applicable law].
Refund processing: [CONFIRM: when refunds are processed after approval, and original payment timing].
Damaged, Incorrect or Missing Items
If an item arrives damaged, is different from what you ordered, or is missing from a parcel, get in touch with your order number and a description of the issue. Photos of the item and packaging are helpful when available.
Please keep the relevant packaging while we review your case. Do not ship products to an address until we have provided appropriate instructions.
Refunds & Exchanges
How are approved refunds issued?
Refunds are normally handled through the payment method used for the order, subject to the confirmed policy and payment-provider processes. [CONFIRM actual payment and timing policy.]
Can I exchange an item?
Please contact our support team with your order details to ask about available solutions. [CONFIRM whether exchanges are offered and under what conditions.]
Can I cancel my order?
Contact us promptly before dispatch so we can check your order status. [CONFIRM cancellation rights and deadlines for all destinations served.]
Where do I send an approved return?
Our support team will provide the correct return address or instructions if your request is approved. Please do not send a parcel to an address taken from a shipping label without prior confirmation.