Please read these Terms & Conditions before using DiyYarn.com or placing an order. They explain how purchases, website use, and related customer services are handled. By accessing or using the website, you agree to these terms to the extent permitted by applicable law.
Last updated: October 21, 2026
1. About These Terms
DiyYarn.com (“DiyYarn,” “we,” “us,” or “our”) is an online storefront featuring yarn, crochet and knitting tools, kits, and related craft accessories. These terms apply to use of the website and to purchases made through it.
Separate policies may provide more specific information about Shipping & Delivery, Returns & Refunds, and Privacy. Where mandatory consumer rights apply, those rights are not limited by these terms.
2. Customer Accounts and Information
You are responsible for providing accurate order, billing, delivery, and contact details. If you create an account, please keep your login credentials confidential and notify us through Contact Us if you believe your account has been accessed without authorization.
You may shop only where our checkout and delivery services are available, and must comply with applicable laws when using this website.
3. Products, Colors, and Availability
We make reasonable efforts to describe product details accurately, including fiber composition, yarn weight, dimensions, and other specifications when available. However, screen settings, lighting, manufacturing batches, and dye lots can affect the appearance of yarn colors. Please review the individual product listing before ordering.
Products, colorways, and quantities are subject to availability. If a purchased item becomes unavailable, we will contact you regarding available options, including an appropriate refund for unavailable items.
Color and specification information does not remove any rights you may have if a product is faulty or does not match its description.
4. Pricing, Promotions, Orders, and Payment
Prices and promotions shown on the website may change before an order is placed. Discounts, quantity offers, and free-shipping thresholds may have eligibility requirements. Your order summary at checkout shows the applicable item prices, discounts, shipping charges, and any taxes collected through checkout.
Placing an order is a request to purchase the selected products. An automated order confirmation acknowledges receipt of the order; it does not necessarily mean every item has been accepted for fulfillment. If there is a stock or pricing issue, we will contact you before proceeding with an affected item.
Accepted payment methods are displayed at checkout and may vary by location or payment provider. Payment information is processed through the payment services offered at checkout, subject to their respective terms and security procedures.
For a request to change or cancel an order, contact us promptly with your order number. We cannot guarantee changes after an order enters processing or has shipped; applicable cancellation rights remain unaffected.
5. Shipping and Delivery
Available destinations, shipping options, and final delivery charges are determined at checkout. Delivery estimates may vary based on the destination, carrier, customs procedures, weather, and other circumstances beyond our control.
Where applicable, cross-border shipments may be subject to import taxes, duties, or other destination-country requirements. Charges and responsibilities depend on applicable law and the shipping terms communicated for the order.
For current details about shipping, tracking, delivery questions, and free-shipping eligibility, see our Shipping & Delivery page.
6. Returns, Refunds, and Order Issues
Eligibility, return steps, refund processing, and responsibility for return-shipping costs are described in our Returns & Refunds policy. Please read that policy before sending items back.
If your order is incorrect, damaged, or has not arrived as expected, please contact us with your order number and relevant photos or tracking information, where available. Nothing in this section excludes rights or remedies provided by applicable consumer protection laws.
7. Acceptable Website Use
You agree not to misuse the website, attempt unauthorized access, interfere with other visitors, submit fraudulent orders, or upload material that violates applicable law or the rights of others.
Product descriptions, original photographs, graphics, text, page design, and other content on this website are protected by applicable intellectual property laws. Except as permitted by law, you may not reproduce or commercially exploit our original website materials without permission.
8. Reviews and Community Contributions
If you post a review, photo, question, answer, or other contribution, you are responsible for having the right to share that content. You must not submit another person’s private information, misleading claims, unlawful material, or content that infringes third-party rights.
We may moderate, reject, or remove contributions where necessary to maintain the integrity of the website, subject to applicable law. By submitting content intended for public display, you permit us to display it in the relevant website feature. To request a review of content you have submitted, please contact us.
9. External Services and Privacy
Our website may link to third-party websites or use independent providers for services such as payments and shipping. Their separate terms and privacy practices may apply. We are not responsible for the content of external websites that we do not control, except where applicable law requires otherwise.
For information about how personal data is handled, review our Privacy Policy.
10. Website Availability and Legal Rights
We aim to keep our website accurate and available, but temporary technical interruptions, typographical mistakes, and third-party service issues may occur. We may correct website content or update features when reasonably necessary.
Nothing in these terms is intended to exclude or limit liability that cannot lawfully be excluded or limited, or to waive any mandatory customer rights that apply to a purchase.
11. Changes to These Terms
We may update these terms from time to time. The version displayed on this page applies from its stated effective or update date, subject to applicable law. Changes do not retroactively alter rights attached to earlier completed purchases where prohibited by law.
12. Questions and Contact
If you have questions about these terms or an order, please use our Contact Us page. For order-related inquiries, include your order number and the email address used at checkout. Please do not send passwords or complete payment-card details.